TERMS OF SALE

All vouchers printed from our site or any other website associated with CouCafe (hereinafter “Vouchers”) are promotional vouchers that may be purchased from participating merchants (“Merchants”) through CouCafe to be used in exchange for goods and services at a discount from their actual cost.

By placing an order for a Voucher from a Merchant through CouCafe, you make an offer to purchase the Vouchers you have selected on the terms and conditions stated below.

For more information about our collection of personal information, please view our Privacy Policy.

You are required to create an account in order to purchase any Voucher.

This is required so we can provide you with easy access to print your orders, view your past purchases, modify your preferences, and to ensure permissible use of the Voucher.

The Voucher you purchase through CouCafe is redeemable for goods or services by the Merchant.

The Merchant, not CouCafe, is the seller of the Voucher and the goods and services and is solely responsible for redeeming any Voucher you purchase.

CouCafe sells a Voucher that can be redeemed in connection with your purchase of the goods or services from Merchant.

Neither CouCafe nor the Merchant is responsible for lost or stolen Vouchers which have been provided to you or under your care.

1. Terms and Conditions for Restaurant-Specific Vouchers.

For this section, “Restaurant” shall be defined as a Merchant who offers food and beverage for sale in its regular business operations, and is making such food and beverages available to purchasers of Vouchers.

  • Redemption frequency is determined by Restaurants, and shall be contained in the Voucher offer on the Site.
  • Use of Restaurant-Specific Vouchers for alcoholic beverages is at the sole discretion of the Restaurant and is subject to compliance with applicable law.
  • Vouchers cannot be combined with any other restaurant vouchers, third party certificates, coupons, or promotions, unless otherwise specified by Restaurant.
  • Restaurant-Specific Vouchers cannot be used for cash, tax, service charges, or credits unless permitted by the Restaurant.
  • Valid for dine in only unless otherwise stated.
  • The issuing of restaurant credit is at the sole discretion of the Restaurant unless otherwise required by applicable law.
  • Neither CouCafe nor the Restaurant is responsible for lost or stolen Vouchers or restaurant Voucher reference numbers.
  • Reproduction, sale or trade of a Restaurant-Specific Voucher is prohibited unless done so in compliance with applicable law.
  • Any attempted redemption not consistent with these terms & conditions will render the Restaurant-Specific Voucher void.
  • Void to the extent prohibited by law.

2. Terms and Conditions for Non-Restaurant Merchant Vouchers

  • Merchant Voucher may be applied only to merchandise sold by Merchant, and may not be applied to shipping or handling charges.
  • Limit one (1) Voucher per redemption. Only one Voucher can be used per order unless otherwise specified by Merchant.
  • The issuing of credit is at the sole discretion of the Merchant unless otherwise required by law.
  • Neither CouCafe nor the Merchant is responsible for lost or stolen Vouchers or Voucher’s reference number.
  • Voucher cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified by Merchant.
  • Reproduction, sale or trade of this Voucher is prohibited unless done so in compliance with applicable law.
  • Any attempted redemption not consistent with these terms and conditions will render the Voucher null and void.
  • Void to the extent prohibited by law.

3. Additional Terms and Conditions for All CouCafe Vouchers.

All Vouchers shall be subject to the terms and conditions of CouCafe and the participating Restaurant or Merchant.

The Merchant or Restaurant are the sellers of the goods or services which you are purchasing.

The holder and issuer of a Restaurant-Specific Voucher is the Restaurant.

The holder and issuer of a Merchant Voucher is the Merchant.

As a holder and issuer of the Voucher, the Restaurant or Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Restaurant or the Merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers or portions thereof.

You waive, and release CouCafe and its officers, directors, employees and agents from, any claim, liabilities, damages, or injury arising from or related to any act or omission of Merchant or Restaurant in connection with a Voucher or the services/goods provided in connection therewith and/or as it relates to compliance with applicable unclaimed property and other laws relating to the redemption of the Vouchers or any portion thereof.

Restaurant-Specific Vouchers and Merchant Vouchers are redeemable in their entirety and on a one time basis only and may not be redeemed incrementally.

According to applicable law, the Merchant may be responsible for allowing you to redeem your Voucher for the cash value based on the money you actually paid for your Voucher (i.e. if you paid THB100 for a Voucher which gives you THB200 of value to the Merchant, the cash value that you paid is THB100, not THB200), for a period of time that extends beyond the expiration date on the Voucher.

While the expiration date on the Voucher dictates the last date that you can use your Voucher at Merchant for the promotional offer stated on the CouCafe, applicable law may provide that the Merchant is responsible for honoring the cash value that you paid for your Voucher for a period of time beyond the expiration date stated on the Voucher.

In other words, you should be allowed to redeem the cash value (or purchase price) of your Voucher up until the greater of: (1) the Voucher’s expiration date; or (2) the minimum length of time allowed by applicable law for a Voucher to expire.

In the even that you have an expired Voucher and would like to redeem it for the price you paid to acquire it, please contact the Merchant.

Once again, the Merchant should allow such redemption if applicable law requires it, and we have instructed the Merchant to do so.

If you have gone to the Merchant and the Merchant has refused to redeem the cash value of your expired Voucher, and if applicable law entitles you to such redemption, then please contact CouCafe [and explain your situation in writing] and CouCafe will refund the purchase price of the Voucher in credit for purchases of future Vouchers.

Customer Support
CouCafe Co., Ltd.
TEL: 02-664-0058
MOBILE: 082-777-7500
FAX: 02-664-3117
Office Hours: Monday to Friday 9 AM to 6 PM ONLY

For queries beyond office hours, weekends and holidays, kindly email us at support@coucafe.com
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